Freight Customer Service Specialist - Logistics & Supply Chain

Join Aramex, a global leader in logistics and freight solutions, as a Freight Customer Service Specialist in the vibrant heart of Bali, Indonesia. In this dynamic role, you will serve as the primary point of contact for clients, carriers, and internal teams, ensuring seamless communication and problem resolution. Based in Denpasar, you'll be part of a team that handles a diverse range of freight services, from international shipments to local deliveries. This is your chance to contribute to a company that values innovation, customer satisfaction, and professional growth.

As a Freight Customer Service Specialist at Aramex, you'll be at the forefront of our customer service operations. Your daily tasks will include handling customer inquiries, resolving issues, and coordinating with carriers to ensure timely and efficient deliveries. You'll work with a variety of tools and systems, including our proprietary logistics software, to manage and track shipments. This role offers a unique opportunity to work in a fast-paced environment, where your skills and dedication will be instrumental in maintaining our high standards of service.

Aramex is more than just a logistics company; it's a community of professionals who are passionate about their work and committed to excellence. With a rich history spanning over 40 years, we have established ourselves as a trusted name in the industry. Our culture of continuous learning and development ensures that every employee has the opportunity to grow and thrive. Join us in Denpasar and be part of a team that is shaping the future of logistics.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for clients, carriers, and internal teams, ensuring clear and effective communication.
• Handle customer inquiries and resolve issues promptly and professionally.
• Coordinate with carriers to ensure timely and efficient deliveries.
• Manage and track shipments using our proprietary logistics software, including Aramex's Freight Management System.
• Provide exceptional customer service, ensuring client satisfaction and loyalty.
• Monitor and report on key performance indicators (KPIs) to assess service quality and identify areas for improvement.
• Stay updated with industry trends and best practices in logistics and customer service.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service or a related field, preferably in the logistics industry.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and priorities.
• Proficiency in English, both written and spoken, is a must. Knowledge of Indonesian is an advantage.
• Familiarity with logistics software and systems, such as Aramex's Freight Management System, is a plus.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
• Valid driver's license and the ability to travel to different locations as required.

🛠️ Keahlian

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